Pestana Hotel Group upgrades guest services with Oracle OPERA Cloud
Pestana unifies operations across more than 100 hotels and resorts around the world with Oracle Hospitality OPERA Cloud Property Management System.
“OPERA Cloud allowed us to save money across the entire landscape of applications that we have in the cloud because it gives us better performance and less downtime.”
Pestana Hotel Group, which operates more than 100 properties in 16 countries, wanted to provide its guests with digital services on mobile apps and highly personalized interactions powered by connected data systems. However, its legacy applications couldn’t keep up with these rapidly evolving guest expectations. Pestana rolled out Oracle Hospitality OPERA Cloud Property Management, its first step in unifying operations onto a single platform. And in all the restaurants, bars, and lounges at its properties, the company plans to install Oracle Simphony POS Systems to optimize operations, such as monitoring which menu items are popular or peak dining times. Oracle Hospitality Integration Platform future-proofs Pestana’s investment with open APIs for OPERA Cloud, allowing its properties to quickly plug in new applications from other partners. The consistency that a standard platform brings is already lowering costs and allowing Pestana to swiftly introduce new guest services across its properties.