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Monitoring and analyzing HCM workflow email bounces

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bwdata
bwdata Rank 3 - Community Apprentice
in Oracle Transactional Business Intelligence

--Please advise if this post belongs in a different forum--

Summary:

Need to monitor and analyze email bounces from HCM OTBI agents & BIP bursting reports.

Content (please ensure you mask any confidential information):

As we know, bursting emails is possible in BIP, and OTBI provides bursting via agents. Recipients receive messages from xxxxx.sender@workflow.email.us-ashburn.ocs.oraclecloud.com via agents/OTBI or from whatever vanity emails specified in BIP bursting setting.

There are many reasons why an email may bounce (hard vs soft bounce). Therefore, monitoring and analyzing email bounces is important.

Is there a place where bounce handling a configurations (e.g. Do we have a designated bounce handing address etc.) can be reviewed? I read (OCI Overview of Email Delivery) there should be notifications, but I am definitely not receiving notifications with details about specific bounces.

Welcome any guidance, including references to resources, related posts as well.
https://docs.oracle.com/en-us/iaas/Content/Email/Concepts/overview.htm

Version (include the version you are using, if applicable):

24D (11.13.24.10.0)

Code Snippet (add any code snippets that support your topic, if applicable):

Answers

  • Raghavan p-Oracle
    Raghavan p-Oracle Rank 5 - Community Champion

    Hi bwdata,

    Basically, you are inquiring about how to know the email delivery status that is triggered from BI.
    For BI Publisher report jobs, you can review the Output delivered status from the "Report Job History" page. Still, if the status shows as delivered but no email is received, you need to reach out to support to request SMTP status logs.

    For OTBI agent, there is no such monitoring system, only the last run agent status available on the 'More Details' option.

    Best Regards,
    Raghavan