To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Field Service
Discussion List
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 15 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally… -
We want to stop users from activating route in OFS in future timeWe want to stop users from activating route in OFS in future time. Is there any configuration that we can change?
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
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OFSC using Collaboration with plugin's getTokenSummary: Connect to an already instantiated chat using the plugin's getToken. Content (please ensure you mask any confidential information): Good afternoon, in a plugin …
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Screen configuration is shared with User TypesSummary: All new user types added in the fusion field service is with shared screen configuration and not able to create / change a user type with out the shared screen … -
What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr… -
What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display …
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can I add URLs as a attachment in oracle field serviceDoes Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references? Is it possible to create a… -
can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration…
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Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
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Travel Time - Where is My TechnicianSummary: How to calculate the time of travel that informs the Where's My Technician topic? Here in the image you can see that the technician is in Argentina while the Cl…
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How to Sync Resources Instances from Maintenance To FFS using acceleratorSummary: As per Business Requirement, we have to sync Resource Instances from the Maintenance cloud to Fusion Field Service (FFS) using Accelerator. But the Accelerator … -
Issue with Where is My Technician Link VisibilityHello, I'm experiencing an issue with the visibility of the Where is My Technician functionality. I added my email address to be able to test the configuration, but I'm …
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How to redirect to non-scheduled activity details page?Summary: Need to redirect to non-scheduled activity details page. Content (please ensure you mask any confidential information): Need to have a way to redirect in any ac…
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In DailyExtract the time field is always nullHi, I have the following configuration in …{companyname}_messages.xml (Messages Fields): In the XML the field is always null: although in screen it does show value: Any… -
How to retrieve Activity History from Field serviceGreetings, We're implementing some new controls in Field Service and wanted to know how to export the activity history to keep track of users who make changes. Also, is …
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Is there any documentation for the May Application Deployment 3 as used to have for the Weekly Pack?Summary: Documentation doubt Content (please ensure you mask any confidential information): Hi, I would like to know if there is any documentation for the latest update …
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Fusion Field Service - Technician / User deactivation stepsSummary: We are unable to deactivate a user in Fusion Field Service which is already made inactive from Fusion. Content (please ensure you mask any confidential informat…
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Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https…
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Fusion Field Service - Resource API update not working (Accelerator / Postman)Summary: As part of trying to enable the maintenance accelerator between FFS & Maintenance, we have run the integration "Oracle Maintenance OFS Resource Sync" & we have …
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Clarification on 90-Day Activity Retention Period in Oracle Field ServiceSummary: Hi Oracle Community, I’m looking for clarification on how the 90-day activity retention period works in Oracle Field Service (OFS), both in the UI and when usin…
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Editing "Where's My Tech" Display in Oracle Field ServiceHi everyone, I'm currently working with Oracle Field Service Fusion and have been utilizing the "Where's My Tech" feature to enhance customer visibility during service a…
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How can we copy sla end time in another field using message scenarioSummary: I want to copy sla end time in another field{activity_sla_window_end}in yyyy-mm-dd hh:mm:ss using a message scenario when the activity starts. Content (please e…
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Confirmation if OFSC can connect to Oracle fusion data intelligenceSummary: Hi everyone, I’m looking for confirmation on whether Oracle Field Service Cloud (OFSC) can integrate or connect directly with Oracle Fusion Data Intelligence. I…
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How to enforce users to complete DebriefSummary: How to enforce Technicians to complete the Debrief before using the Debrief Plugin, before completing the Activity? Since after activity is completed, the users…