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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Getting Started Guide for Visitor Browser History and Page PeekContent How do I get started using the chat features, Visitor Browser History and Page Peek? This document provides step-by-step instructions on how to deploy the Chat f… -
Guidelines for deploying Syndicated Chat WidgetsContent Hi everyone, You can find a new post with 'Guidelines for deploying Syndicated Chat Widgets' here: Guidelines for deploying Syndicated Chat Widgets -Jessica
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Co-browse Launch Buttons - Best PracticesContent To start a co-browse session during a voice interaction, a customer needs to click a co-browse launch button present on the company website. This paper outlines … -
Create system notification for agent when customer sends a new chat messageSummary: Whenever a new chat message came from End-User in B2C Service, Agent Desktop icon will blink to notify the Agent. This behaviour is not available in Agent Brows… -
No access to CP CoreApiWe have Email Address Sharing enabled in our side and thus we need to be able to modify the Logic by which Oracle selects a Contact when a not logged in user starts a ch… -
Web Chat for ServiceSummary: I have a few questions about configuring WCFS that I cant find in the documentation. Content (required): Can I change the launch button? The default is a square…Kim Dante 144 views 8 comments 1 point Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w… -
Syndicated Conditional Chat link and Engagement EngineContent I am setting up the Syndicated Conditional Chat link and Engagement Engine. I told our web developer to add the below div structure where the link is to be posit…
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Block emails at a top/global level?Summary Way to block emails for entire siteContent Hi, Hoping someone might have some suggestions or maybe I am missing something. With the previous Barracuda and new Ci… -
Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste… -
Embedded Chat Inlay and SSOSummary Embedded Chat Inlay and SSOContent Hi, I am very interested with using Embedded Chat Inlay but the big question is whether it can be used in conjunction with SSO… -
During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…User_2025-02-03-22-15-31-343 24 views 2 comments 1 point Most recent by User_2025-02-03-22-15-31-343
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Pop up survey when chat completesSummary Oracle Chat Inlays and survey pop-up.Content Hi, I was wondering what integration there is, if any, between oracle chat inlays (https://cx.rightnow.com/s/oit/lat…
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Inserting images into chat conversationsContent Has anyone heard anything recently about providing chat agents with the ability to insert images into a chat response?
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Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once…User_2025-02-03-16-44-50-817 23 views 2 comments 1 point Most recent by User_2025-02-03-16-44-50-817
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CoBrowse Proof-of-ConceptSummary What is the best way to configure and test CoBrowse before going to production?Content Hello, My agency management has licensed CoBrowse but has not decided to i… -
Off the Record QuestionSummary Off the Record QuestionContent In the off the record dialog, clicking on Send or pressing takes you out of "off the record" mode. Is there anyway to not have d…
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Record Video ChatSummary Record and attach a video chat to the incidentContent Friends, is it possible to record and attach a video chat in the incident? Version 20A
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curl request and show Failed to connectSummary curl request and show Failed to connectContent Dear all, When I use curl to request the external third-party system interface in the Controller of Customer Porta…
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag… -
Conditional Chat Link inlay: polling fails with CORS errorSummary Conditional Chat Link Inlay not workingContent I have added below code onto a CP template for testing/deployng Conditional Chat Link inlay:
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Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…User_2025-02-05-17-02-08-659 34 views 0 comments 1 point Most recent by User_2025-02-05-17-02-08-659
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Preserve chat on refreshSummary goto same chat session when chat_ladning page is refershedContent hi all, The chat landing page /app/chat/chat_landing displays a message saying 'You are current…
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Establish Sessions Error REST APISummary Cannot set contact email, name etc...Content I am trying to create a chat using REST API. When initiating a chat through establishSession endpoint, I have give d…
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Custom Chat Availability status?Summary Is there a way to custom create a third chat status, aside from Available and Unavailable?Content Is there a way to custom create a third chat status, aside from…
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Livelook certificate not acceptedSummary Livelook certificate not acceptedContent Good morning, I ran the OSvC report that shows co-browse activity, and I have a question about the column called "Termin… -
Using Co-Browse on a websiteSummary Using Co-Browse on a websiteContent Hello, Our customers are looking into using the Co-Browse feature. Currently, the widget code is on our Customer Portal pages…
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How to validate if a contact exists to queue a chat session?Content How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page. Version…
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New to CoBrowse - Not working on ChatSummary Error - There are no active desktop screen-sharing sessionsContent Hi! I recently was licensed for CoBrowse and have been sucessful in getting it running, except… -
Syndicated ConditionalChatLink custom_fieldsSummary How can I use the custom_fields that are passed to chat_launch pageContent I found a lot of posts about this subject but never found how to use the custom_fields…